Contents of this page
Stay
conditions.
To preserve the calm and attentive experience of the hotel, guests agree to the following at check-in.
Hours
| Item | Time |
|---|---|
| Check-in | 15:00 hrs |
| Check-out | 12:00 hrs |
| Late check-out | Subject to availability and additional charge |
Non-smoking policy
Hotel Cien Suenos is 100% smoke-free in all rooms and interior spaces.
- Smoking is permitted only on the designated rooftop terrace.
- Smoking in unauthorized areas incurs a deep-cleaning charge of MXN $1,000.00.
Visitors
- Only registered guests may enter the hotel.
- External visitors must be reported at reception before entering.
- The hotel reserves the right of admission.
Coexistence and rest
- Quiet hours: 10:00 pm to 8:00 am.
- Events, parties, and excessive noise are not permitted during regular stays.
- The full property may be reserved for private celebrations with limited guests — minimum 2 nights.
Guarantee card
At check-in, guests authorize the hotel to charge the registered card for:
- Damage to the room or common areas
- Smoking in unauthorized areas (MXN $1,000.00)
- Missing items or furniture damage
- Outstanding charges at check-out
Valuables
The hotel is not responsible for valuables not properly secured. We recommend using the safety deposit box available at reception for documents, jewelry, or valuables.
Pets
At this time, Cien Suenos does not accept pets, in order to preserve the tranquility and care of the spaces for all guests.
Cancellation
policy.
General conditions
Cancellation conditions may vary depending on the rate selected and the booking platform. We always recommend booking directly with the hotel for greater flexibility.
| Notice period | Condition |
|---|---|
| More than 7 days before | No charge or full refund depending on rate |
| Between 3 and 7 days before | Charge equivalent to 1 night |
| Less than 72 hours | 100% charge of first night |
| No show (without notice) | 100% charge of first night |
Modifications
- Date changes subject to availability and rate difference if applicable.
- Request modifications at least 48 hours in advance.
- Contact us directly via WhatsApp or email to manage any changes.
Full
privacy notice.
Last updated: February 19, 2026
1. Data controller
Hotel Cien Suenos, with address at Calle 64 No. 474, Centro, Merida, Yucatan, C.P. 97000, Mexico, is responsible for the processing of your personal data in accordance with the Federal Law on Protection of Personal Data Held by Private Parties.
2. Personal data we collect
We collect the following categories of personal data:
3. Purposes of processing
Primary purposes (necessary for the service)
- Process and manage your reservation and stay
- Verify your identity
- Comply with legal and security obligations
- Manage payments, guarantees, and authorized charges
- Provide attention and services during your stay
- Contact you regarding your reservation or stay
Secondary purposes (optional)
- Sending promotions and news
- Satisfaction surveys
- Loyalty programs
- Personalization of future stays
4. Data transfers
Hotel Cien Suenos may transfer your personal data only when necessary to:
- Competent authorities when required by law
- Booking platforms (OTAs) for the management of your stay
- Payment processing providers
5. Cookies and tracking technologies
6. Security measures
Hotel Cien Suenos implements reasonable administrative, technical, and physical measures to protect your personal data against damage, loss, alteration, destruction, or unauthorized use.
7. Changes to this privacy notice
Hotel Cien Suenos reserves the right to modify this privacy notice. Any changes will be published at www.ciensuenos.com and will be available at hotel reception.
ARCO
rights.
Access, Rectification, Cancellation and Opposition
Your rights
Under Mexican law, you have the right to:
| Right | Description |
|---|---|
| Access | Know what personal data we hold about you and how we use it |
| Rectification | Request correction of your data when it is inaccurate or incomplete |
| Cancellation | Request deletion of your data when it is no longer necessary for service purposes |
| Opposition | Object to the processing of your data for secondary purposes |
How to exercise your rights
To exercise your ARCO rights, send a request to:
Your request must include:
- Full name of the data subject
- Clear description of the right you wish to exercise
- Document proving your identity
- Preferred method of response